Terms and Conditions

All sales are made under full compliance with the laws of New Zealand including:
  • Fair Trading Act
  • Commerce Act
  • Sale of Goods Act
  • Consumer Guarantees Act
In summary these require that all goods sold to you must match or exceed descriptions and specifications given by us. If they do not, you are entitled to a refund of your purchase price or a replacement of the item in question. Please note this does not mean you can ask for a refund if you have simply changed your mind.
 
The name that will appear on your statement will be Natural Pet Treat Co
 

Shipping

Expected delivery timeframes are:
  • North Island – up to 3 days
  • South Island – up to 5 days

Our Guarantee – Returns

All our products are fully guaranteed. If you are not satisfied with your purchase for any reason, simply return it to us for an exchange or a full refund. Just follow the steps below.

Damaged Goods

Damaged goods will be replaced or refunded (your choice). Please fill out the form at the bottom of your packing slip, tick the “damaged goods” option and indicate whether you opt for a refund, credit or exchange. Please return the goods to the point of origin or return to:

The Natural Pet Treat Company Ltd
Auckland

Returns

Purchased goods may be returned within 30 days of placing the order, provided they remain in their original condition. If you wish to return your order, please fill out the form at the bottom of your packing list, ticking the “return” option. Freight charges will apply on returned goods. Please return the goods to the point of origin or return to:

The Natural Pet Treat Company Ltd
Auckland